Company Policy
Mutual Understanding Policy Between Driver and Customer
Both drivers and customers are expected to treat each other with courtesy, patience, and professionalism at all times. Abusive language, aggressive behavior, or disrespectful conduct will not be tolerated.
Customers are responsible for providing accurate booking details, including pickup location, pickup time, contact information, and flight details (if applicable). Drivers rely on this information to provide timely and efficient service.
Drivers commit to arriving at the agreed pickup time and location as scheduled. Customers are expected to be ready for pickup at the confirmed time. Delays may impact subsequent bookings and could result in waiting fees or service adjustments.
Open and timely communication is essential. Customers should notify the driver or our office promptly if there are delays, changes, or special requests. Drivers will communicate clearly regarding arrival status, pickup instructions, and any unexpected circumstances such as traffic or airport regulations.
Safety is our top priority. Drivers must follow all traffic laws, airport regulations, and company safety standards. Customers must wear seat belts, follow driver instructions related to safety, and ensure children are properly secured in approved child seats when required.
Drivers may be subject to airport rules, city regulations, and transportation authority requirements that limit waiting areas or parking. Customers are asked to understand that these rules are beyond the driver's control and may affect pickup procedures.
While we strive to provide reliable and punctual service, unforeseen events such as traffic congestion, weather conditions, flight delays, or regulatory restrictions may occur. Both parties are encouraged to remain flexible and understanding in such situations.
A successful ride experience requires cooperation from both sides. When drivers and customers work together with understanding and respect, we are able to continue to provide safe, efficient, and satisfactory transportation services.
A successful ride experience requires cooperation from both sides. When drivers and customers work together with understanding and respect, we are able to continue to provide safe, efficient, and satisfactory transportation services.