To ensure a comfortable and pleasant experience, we provide the following amenities:

• Bottled water
• Facial tissues
• Vomit (emesis) bags
• Child safety seats and boosters (forward- or rear-facing)
• Charging cables for smartphones and tablets

• If you are unfamiliar or uncomfortable driving in the U.S.—especially in busy areas such as San Francisco, Oakland, or popular tourist attractions—hiring a professional driver enhances both safety and convenience.
• Your driver will remain with the vehicle throughout your booking to safeguard your belongings while you attend meetings or sightseeing.
• Our Toyota Sienna minivans comfortably seat up to 7 passengers, allowing your group to travel together.
• Parking fines in cities like San Francisco and Oakland can be expensive, and enforcement is strict.
• Parking near major attractions is often limited and costly (e.g., Fisherman's Wharf, Lombard Street, Napa Valley wineries, Santa Cruz, Monterey Bay, San Francisco Premium Outlets).
• A phone for local U.S. calls can be provided for business communication or coordinating pickup with your driver.
• We offer assistance in planning customized 1- or 2-day sightseeing itineraries in English, Cantonese, or Mandarin.

• Safety: Avoiding cash reduces the risk of theft or robbery, ensuring driver safety.
• Accurate Records: Digital payments create secure and traceable transaction records.
• Efficiency: Cashless payments eliminate the need for handling change or depositing cash.
• Faster Airport Drop-Offs: No payment processing at curbside means quicker drop-offs and less congestion.

Tipping drivers is a normal practice in the United States and generally starts at 15%. This service fee encourage and motivate our drivers to provide the highest level of service to our customers, including:

• Preparing and installing child safety seats prior to pickup (if needed)
• Cleaning, vacuuming, and restocking the vehicle with water, tissues, vomit bags, charging cables, etc.
• Friendly assistance with loading and unloading luggage to our cars.

Promo codes are provided when promotions are available to:

• New customers who create an account
• Returning customers who log in to their account

Bookings can be made at petesreliablerides.com:

• Sign up or log in to your account
• Search for available rides at selected hotels to selected airports
• Reserve your ride using a credit card, Apple Pay, or Google Pay
• Add your ride to Apple Calendar or Google Calendar
• Meet your driver at the hotel's main entrance

Important: Arrive at least 15 minutes before the scheduled departure. Drivers cannot wait for late passengers. No refunds for missed rides.

• Sign up or log in at petesreliablerides.com
• Submit your trip details to request a quote
• Receive and review your quote
• Reserve your ride using a credit card, Apple Pay, or Google Pay
• Add your booking to Apple Calendar or Google Calendar

Pete's Reliable Rides exclusively operates 2021 or newer Toyota Sienna minivans.

• Global Entry is a U.S. Customs and Border Protection program that provides expedited clearance for pre-approved, low-risk travelers using automated kiosks at select airports.
• It is available to U.S. citizens, U.S. lawful permanent residents, and citizens of several eligible countries. The process includes:
  
  1. Online application at the official DHS website
  2. Background check
  3. In-person interview at an enrollment center
  4. Approval and use of expedited entry lanes
• Many premium credit cards (e.g., some Chase or American Express cards) reimburse the Global Entry application fee. Some loyalty programs also offer fee credits.
• How to Use Global Entry at the Airport:
  
  1. Proceed to a Global Entry kiosk
  2. Scan your passport or U.S. permanent resident card
  3. Scan your fingerprints
  4. Take your photo at the kiosk
  5. Present the kiosk receipt to the customs officer

Mobile Passport Control allows eligible travelers to submit their passport and customs declaration information via a mobile app for faster processing. The app is free and easy to use, but availability varies by airport.

When you book a Private Ride or Business Charter/Sightseeing Tour with Pete's Reliable Rides LLC, your ride is always quoted based on pickup time—whether the pickup is from your home or the airport. If your selected Pickup Time matches your Scheduled Flight Arrival Time, we will provide three alternative pickup time options for you to choose from before completing your booking at checkout.

Airport authorities and local transportation commissions enforce strict rules that prohibit drivers from waiting at the immediate pickup areas unless the passenger is already at the arrival curbside and ready to be picked up. These regulations are designed to manage traffic flow, reduce congestion, and maintain safety in high-traffic zones. As a result, drivers must wait in designated holding areas and can only proceed to the pickup location after receiving confirmation that the passenger has collected their luggage and is ready for pickup.

Therefore, once you have collected all your luggage, please notify your driver right away so they can proceed to the pickup location as soon as possible.

Please note:

During peak hours, high traffic volume and multiple simultaneous pickups may occasionally cause slight delays. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If our driver does not have any prior bookings before your arrival and is able to accommodate an early pickup, we will gladly arrange to meet you ahead of the scheduled pickup time. However, if the driver is picking up another customer prior to your early arrival, we must adhere to your originally agreed pickup time. In such cases, you may remain inside the arrival terminal, where seating and complimentary airport Wi-Fi are available, while waiting for our driver to arrive. Our driver will share an estimated arrival time with you as soon as it becomes available.

Important:

We are unable to offer refunds if a customer chooses not to wait for the driver due to an early flight arrival.

If our driver does not have any scheduled bookings after your late arrival, he or she will remain at the airport and wait for your pickup. However, if your assigned driver has another confirmed pickup and must leave before returning to pick you up, please consider one of the following options:

• Wait inside the arrival terminal, where seating and complimentary airport Wi-Fi are available, while waiting for our driver to arrive. Our driver will share an estimated arrival time with you as soon as it becomes available.
• Cancel your ride. If you choose to cancel, we will issue a full refund for your prepaid fare.

At Pete's Reliable Rides, we are committed to picking up our customers on time, every time. However, as with all transportation services, unforeseen circumstances may occasionally cause delays. These may include vehicle-related issues (such as a breakdown or flat tire) or road conditions beyond our control (such as accidents, construction, lane closures, or unexpected traffic congestion).

If a delay occurs, your driver will notify you promptly so you can make an informed, timely decision and minimize any impact on your schedule. You may choose to continue waiting for your pickup, or you may cancel the ride and use an alternative transportation option. In the event you cancel due to a delay, you will receive a full refund of any prepaid fare.

Our system utilizes a 12-hour AM/PM format (HH:MM AM/PM) to facilitate background calculations for administrators, ensuring that quotes are generated promptly. For instance, if you would like to schedule a pickup at 8 PM, please enter it as 08:00 PM.

Your account is deactivated may be due to one of the following reasons:

1. Repeated Payment Issues
   
   • Multiple failed or reversed payments
   • Chargebacks or disputed transactions without resolution
2. Violation of Company Policies
   
   • Failure to comply with our Terms of Service
   • Misuse of booking features or promotional offers
3. Safety or Conduct Concerns
   
   • Inappropriate, threatening, or unsafe behavior toward drivers or staff
   • Actions that compromise the safety, comfort, or well-being of others
4. Excessive No-Shows or Last-Minute Cancellations
   
   • Repeated no-shows or cancellations that disrupt scheduled operations
5. Fraud or Suspicious Activity
   
   • Providing inaccurate or misleading account information
   • Activity that appears fraudulent or inconsistent with normal usage
6. Account Inactivity
   
   • Prolonged inactivity over an extended period of time
7. Customer Request
   
   • The account holder requested deactivation directly
8. Business or Operational Reasons
   
   • Situations where continued service is no longer feasible or appropriate based on operational review
9. Eating, Drinking, Smoking, and Vaping in our vehicles during your trip
   
   • This policy helps us maintain a clean, comfortable environment for all passengers and ensures the vehicle is ready for the next customer after your trip.

Need Assistance?
If you believe your account was deactivated in error or would like further clarification, please contact our customer support team. We will be happy to review your account and assist you.

If a passenger accidentally spills the complimentary bottled water we provide and the spill does not cause any damage or electrical malfunction to the vehicle’s controls, buttons, or any moving parts, no action will be taken and no charges will apply.

However, if a passenger spills any other beverages they bring onboard (other than the bottled water we provide), drops personal food items in the car, or vomits inside the vehicle without using the emesis bag provided, a deep-cleaning fee will apply. In such cases, we will provide an invoice issued by a professional vehicle cleaning service, and the cleaning fee will be charged to the passenger on a reimbursement basis, with no additional markup by us.

For the purpose of quoting, we only need your first pickup time and your last drop-off time to calculate the total number of hours needed for that day.

Once the quote is finalized and accepted, you can then provide us with your detailed itinerary so our driver can be fully prepared to take you and your group to all desired destinations.

If any delays occur on the road or your schedule extends beyond the planned time, we offer a 30-minute grace period for all customers at no extra cost.

For example:

• If your scheduled drop-off is at 5:00 PM but you arrive at 5:30 PM, there will be no extra charge for the late drop-off.
• However, if your arrival is at 6:01 PM, a late drop-off fee of $15 will apply for every additional 30 minutes. In this scenario, the late drop-off fee would total $30.

If a customer fails to appear at the scheduled pickup date and time (“no-show”), the pre-paid fare is non-refundable.

Eating, Drinking, and Smoking/Vaping are not allowed in our car at all times to ensure our next customer coming on board experience the same level of cleanliness as yours. We reserve our rights to terminate our service, without refund, if fail to comply with this policy.